E-commerce Operations Assistant

Job Description:

1.Help operations to organize customer service chat data, improve the answer rate, response time and conversion rate and other indicators, collect peer data to ensure the competitive advantage of the consulting side.
2.Help operations to do a good job of store-side customer service, sales and after-sales processing, resolving customer complaints, improving customer experience, to ensure that the store rating is excellent.
3.Responsible for store operation, including product release, promotion setting, activity registration, etc., to accomplish various operation indexes.
4.Responsible for store paid promotion, including accurate pass within the fast car, Beijing selected stores, the whole station, etc., optimization to improve the paid effect.
5.Responsible for store content promotion, including soft text, live broadcast, short video, etc. on the station, off-site Xiaohongshu, Shake voice, etc., to enhance store and brand exposure.
6.Collect customer feedback information, sorting and optimization, to promote better operation; collect relevant data from market peers and analyze it to make the product more competitive.

Qualifications for the post:

1.Strong learning ability, to be proficient in product knowledge, which is the basis of answering questions for customers.
2.Have goals, can be self-demanding in the work, to improve sales skills.
3.Skilled in the use of office software (Excel, Word) and e-commerce back-office systems (e.g., Taobao Thousand Cow, Jingdong customer service housekeeper, etc.), with a foundation of PS, able to apply the template to change the map.
4.Fast typing speed (≥ 50 words / min) , with excellent language expression and communication skills.
5. Strong sense of service, patient and meticulous, able to properly deal with customer emotions, remain positive and optimistic.
6. A plus, have Tmall, Jingdong, Pinduoduo and other related work experience, familiar with the rules of e-commerce platforms.
7. Full-time college degree or above
8. Full-time is required, part-time is not accepted

Salary and benefits:

Internship time: Monday to Friday + weekend 1 day (26 days a month), 8:30~18:30 (including lunch Tea break for a total of 2 hours)
Internship Salary: 150 yuan / day (if the internship period of less than seven days, then 100 yuan / day) + meal allowance of 15 yuan / day
Consolidated: 4,000-4,500 yuan / month + performance
after the transfer of the comprehensive salary of 7 ~ 8K or more, the outstanding employees have year-end bonuses (at present, the year-end of each year) There are year-end evaluation