E-commerce online customer service

Job Description:

1.Through the chat software, warmly receive customers into the store, answer product inquiries (such as material, function, size, etc.), guide customers to complete the purchase, to facilitate the transaction, the unpaid order tracking call!

2.Patiently deal with return and exchange applications, product quality problems and other after-sales claims, coordinate with logistics, warehouses and other departments to ensure a smooth return and exchange process, and provide timely feedback on the results of the process.

3.Confirm the accuracy of order information, deal with insufficient stock, price errors and other abnormalities, follow up on logistics information and inform customers of the progress of delivery in real time

4.Regularly visit customers, collect feedback suggestions, establish customer files, provide personalized service solutions to enhance customer loyalty

Tenure Requirements:

1. College degree or above, male and female are not limited

2. Understand the platform activity rules and operating software

3.cheerful personality, with affinity and patience, active thinking, strong understanding, able to deal with customer problems flexibly, strong resistance to pressure

4. Skilled in the use of Excel and other office software, can quickly get started OA, ERP system, with basic after-sales knowledge and teamwork consciousness.

Benefits Salary:

Working hours: double holidays, 8 hours / day, scheduling system

Internship allowance: base salary 2700 RMB/month + performance appraisal 0-800 RMB/month, comprehensive salary around 3500 RMB/month; 5000-7000 RMB/month after transfer.

Accommodation and food: 6 rooms, usually housing 4-5 people, about 5 minutes ride to the company; food (buffet) is included on weekdays and non-workdays.